Refund Policy

Credits are a prepaid balance used across Wild Trading Software products. They have no cash value, are non-transferable, and do not expire. You spend credits when you run paid actions such as a build.

We return credits to your wallet automatically in these cases:

• a build fails because of a system error on our side;
• a blueprint cannot be built — it is stopped before any credits are charged;
• a paid tool action (for example a Brainstorm message) errors mid-request — the failed step is refunded.

Because credits pay for work that is actually performed, the following are not refunded:

• a completed build that returns a valid result — including a “robustness not found” verdict, which is the result you paid to discover;
• builds you cancel after they have started;
• credits already consumed on completed work.

Purchases of credit packs and subscription payments are handled in line with applicable consumer law and our payment provider’s terms. Subscriptions can be cancelled at any time; credits already granted to your wallet remain yours.

[If you offer a statutory withdrawal right — for example the EU/UK 14-day right for consumers — describe it here, together with how it applies to digital content you ask us to supply immediately.]

If you believe you are entitled to a refund that was not applied automatically, contact [billing@wildtradingsoftware.com] or use the contact page within [X days] of the charge. Please include your account email and the relevant details so we can look into it.

Billing questions? Email [billing@wildtradingsoftware.com] or reach us via the contact page.